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Wow, that really sucks.
For what it is worth, my parents received stellar service from the Jeep dealership in Redlands, when they were up in Big Bear and had to take their XJ in for emergency repairs.
So maybe, it's worth it for you to drive off the mountain in the other direction.
Redlands Jeep:
500 W Redlands Blvd.Redlands,CA92373
* Service: 800.577.0996
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