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Black Label Have you been treated good or bad? Share your story. This is the place to praise or shame |
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#1
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Super Talent Technology Corporation
They sell computer memory modules and advertise lifetime warranty on some of their products.
The problem, the warranty doesn't worth the paper it is written on. It is actually a waste of money, and, most impotently, time, trying to get things replaced under their warranty. When one of their memory modules failed, I went through their RMA process to get a replacement. I received the replacement -- it was a used, bad memory module; probably one that somebody else returned. Just so there is no confusion what company I am writing about, here is their contact information: SUPER*TALENT 2079 North Capital Avenue San Jose, CA 95132 U.S.A. Fax: (408) 941-0941 Support@supertalent.com |
#2
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That sucks. It reminds me of that scene in Tommy Boy with Chris Farley and David Spade:
Quote:
__________________
Jeff |
#3
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Re: Super Talent Technology Corporation
Quote:
__________________
I am Savvy. |
#4
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I called them on the phone today and tried to reason. But they insisted that I fill up a new return authorization request form and send it to them by FAX.
I am giving them one last chance to redeem their reputation (although I suspect it is going to fall into the ?full me twice, shame on me? category); after that it is Better Business Bureau time. Jeff, great quote, very funny. |
#5
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I just checked with BBB. This company already has unsatisfactory record.
Here is what I think I am going to do: I am going to wait for the response to my new RMA request one more day. Then, I will return the bad memory module they sent me, with return authorization or without. Then, I will wait for a good memory module for 2 more weeks. Failing to receive that, I will file complaints with BBB and with FTC. |
#6
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That sucks sergey. I don't know what you were buying memory for, but if it was for a PC, i've had very good success using Crucial.com.
Their pricing has always been fair too. Hopefully you get some sort of positive resolution in the end. |
#7
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Quote:
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#8
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For what it worth, I received a replacement memory module today.
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#9
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good or bad? what sort of memory?
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#10
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It powers up, but I haven't put it through the paces yet.
It's a 1GB PC27000 ECC Reregistered DDR-333 memory module. |
#11
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Why on earth are you buying anything from a place called SUPER TALENT TECHNOLOGY COMPANY
The name is a dead giveaway that they are asian gray marketers! Jeff
__________________
Now I've always been puzzled by the yin and the yang - It'll come out in the wash, but it always leaves a stain |
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