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Black Label Have you been treated good or bad? Share your story. This is the place to praise or shame

View Poll Results: How would you rate the service at Rocky-Road Outfitters?
Friendly, helpful, but slow 2 40.00%
Pricks, but speedy 0 0%
All-Around crappy 3 60.00%
All-around good. 0 0%
Voters: 5. You may not vote on this poll

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  #1  
Old 12-20-2004, 07:59 AM
Zorban_the_Great Zorban_the_Great is offline
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Join Date: Oct 2004
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Rocky-Road

What do you guys think of them? I've talked over e-mail with random silly questions about this product or that and they've always been helpful. I just ordered a 1.5" BB from them and I've been hearing much mixed reports as to what their customer service is like. What's your opinion, from anyone who's dealt with them.
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  #2  
Old 12-20-2004, 08:08 AM
John John is offline
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I've dealt with them off and on for years. Never had anything bad to say other then being slow from time to time.
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  #3  
Old 12-20-2004, 01:13 PM
blkTJ blkTJ is offline
I used to be nice, now I'm just butthurt
 
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they sent me the wrong arb (gear range) for my 30, made me pay to ship it back but eventually reimbursed me.
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  #4  
Old 01-08-2005, 05:01 PM
wildman4x4nut wildman4x4nut is offline
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Join Date: Nov 2004
Location: Cle Elum, WA
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Had some very poor dealings with the owner back when he first started. Well just to make a long story short I would never do buisness with Glen just because of his actions. I also have a few friends who ordered stuff from him and had slow shipping issues then getting the wrong parts. Yes the issues were worked out but if your trying to get a project done and a vendor makes you miss a run or? Getting it worked out 3 weeks later doesn't make it right.
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2002 Dodge Ram 2500 CTD
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  #5  
Old 01-09-2005, 07:12 PM
DsrtJeeper DsrtJeeper is offline
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I'll never deal with Glen again as well. RR is well known for their antics in the Samurai world. Just read their website and you get a feel for their arrogance.
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