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Black Label Have you been treated good or bad? Share your story. This is the place to praise or shame |
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Travel Chair
After spending far too much money on the cheap Walmart stuff for several years, Kat and I bought some higher quality stuff from Travel Chair.
Last trip, the wind was nearly incessant with periods of calm from time to time. One of those times, I left the campfire to get something out of the camper and the wind started up again. It blew my chair into the fire resulting in this- Still pretty functional, but it bothered me, so I contacted Travel Chair via email to see if there was someplace I could purchase new covers. Daniel Roso, the Director of Sales replied back with an link to the different styles I could select from, and a phone number. I called him, and during a most pleasant conversation, made a few arrangements, and negotiated the price higher for a matching set of replacement covers which resulted in this happening a few days later. A few minutes with a phillips screwdriver and I wound up with this- The small table was thrown in as an unexpected bonus. It's perfectly adorable and exactly the right height for setting drinks on. He said he was throwing in a little something for our trouble. I expected a sticker, or a hat, not something useful. This is how they started out- Lesson learned. Buy it once, pay a bit more, and get many years of very satisfactory service from an outstanding company that understands great customer service.
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