Off Road Ltd

[emdub]

All the way in Portugal it's very hard to get parts for my WJ, let alone the parts and a good service... I gotta give it to these guys: they've got a returning costumer. I sent an e-mail inquiring about parts, got an answer the same day and was placing the order 2 days later and receiving everything 3 days later...

http://www.offroadltd.com/

The service was excellent, the packaging was great and everything was delivered on time and with no mistakes. Happy camper on this side of the Atlantic! :-)

[Stu Olson]

Sounds like a keeper!

[Tiffster]

Well its good to know they can do over seas stuff right cause their in person sales staff sucks!!!!

They are rude, when you can get their attention, highly over priced and just about the worst shop in the Denver Metro area.

Most folks here in Denver will not go to them, even in emergencies. I live less than 3 miles from the shop and always shop else where.

When ORL opened they were a great shop to deal with...bunch of really cool folks who would bend over backwards to help ya...then they sold the shop (or got new management...can't remember exactly) and things have gone way downhill since.

Glad your experience with them was good, but that is far for the norm for them...at least in person.

[emdub]

I don't know how long ago you dealt with them last but such opposite opinions are strange... maybe they've changed again?

oh, and the prices were good too. I checked around before placing the order and the price differences summed up to less than 1%... the big difference being they had everything in store and in stock and other stores were complicating things telling me they didn't have certain things and couldn't get them...

[Tiffster]

Last I dealt with ORL was about 2-3 weeks ago when I was looking for a new centering pin for my leaf springs. Not wanting to drive all the way to 4WPW, who I knew had the part for $1, I stopped at ORL.

The wonderful, most helpful (NOT!!!!!) guy behind the counter tells me he can order the pins for me at a cost of $12 each. I shake my head and walk out...nothing has changed with them on the face to face, in person dis-service they offer.

Maybe it is better for them to start doing ONLY mail order...they got your order right and you are happy...I am still waiting to meet a local who is happy with them.

[emdub]

... strange...

Next chance you give 'em, (if you do...) try talking with Christina Maxwell. She is the lady that handled everything for me so smoothly...

[Tiffster]

Originally posted by emdub
... strange...

Next chance you give 'em, (if you do...) try talking with Christina Maxwell. She is the lady that handled everything for me so smoothly...

I refuse to deal with her...she is a complete and total B!TCH!!! She acts as if every person who comes in the store is an idiot and should bow down and kiss her feet.

As I said, maybe they should just stick to mail order since they got that right with you.

Face to face they are losing customers on a daily basis.